Engagement Lead

The Role

Lead our client engagements from the first conversation through to delivery and beyond. You are the person the client talks to and the person the team relies on: you plan the work, keep everyone informed, clear what gets in the way, and make sure what was agreed is what gets delivered. You’ll work with clients and teammates across North America, Europe and India.

What You’ll Do

• Lead client engagements end to end, from scoping and planning through delivery and ongoing support
• Be the client’s main point of contact: run regular updates, explain progress and risks in plain language, and agree changes in writing
• Run delivery across the software development lifecycle and our agentic development lifecycle (ADLC), where AI agents such as Claude Code prepare work and engineers review it
• Manage the team’s work in project management tools: turn requests into clear tasks, set priorities, and keep the boards accurate
• Lead and support engineers across time zones, set clear expectations, and help each person do their best work
• Resolve disagreements early and fairly, within the team and with clients
• Write and maintain the documentation an engagement depends on: scope, plans, decisions, meeting notes, and handover material
• Track scope, timelines and risks, and raise problems while there is still time to act on them

What You’ll Bring

• 3+ years leading software or data delivery, as a project manager, delivery lead or engagement lead
• Working knowledge of the software development lifecycle and Agile delivery (Scrum and Kanban)
• A working understanding of the agentic development lifecycle (ADLC): how AI agents such as Claude Code plan, build and test work, and where an engineer’s review fits
• Day-to-day experience running work in project management tools
• Excellent written and spoken communication with both technical and non-technical people
• Experience leading and motivating a team, including remote teams across time zones
• Calm, fair conflict resolution with clients and teammates
• Strong documentation habits: clear, current, and written for the person who reads it next
• Flexibility to overlap with North American, European and Indian time zones

Nice to Have

• Consulting or agency experience
• A technical background in software or data engineering
• Experience delivering data, AI or cloud projects
• A project management certification such as PMP, PRINCE2 or Certified ScrumMaster
• Experience scoping work and estimating effort with engineers

About the Company

genius office has built business systems since 1994, starting with custom ERP. It now serves businesses in 17 industries across North America, Europe and India, covering connected systems, trustworthy data, practical AI and reliable cloud operations.

Why genius office

Real business problems across many industries with measurable results, a team using modern tooling and agentic development every day, and a global team with offices in Canada and India.